FAQ

FAQ Shipping & Returns Orders & Billing Podmínky používání Cookies Policy Ochrana osobních údajů

What are the shipping costs?

The price of delivery is determined according to the rates of courier services. Over a certain amount we offer free shipping. You will receive detailed information after adding products to the basket and selecting the appropriate delivery method.

How long will it take to receive my order?

If the order is placed before 2:00 p.m., it will be shipped within the same day. Orders placed on weekends or holidays are processed and shipped on the first business day. Delivery time is between 1-3 working days.

Can I get a product sample?

No, we don't offer samples, but you can take advantage of a 60-day, no-questions-asked money-back guarantee. However, we're sure you won't need to, as the results of our products are guaranteed!

I received a product with damaged product? What should I do?

If you receive your order with damaged packaging, you can contact us by email: czechia@theconfidenceshop.eu, it is important to send us your names, contact phone number and order number.

Are your products available at other retailers?

No, our products are only available online, but on the other hand we offer fast delivery, which will save you the wasted time of visiting a physical store.

Can The Confidence Shop products be used during pregnancy/breastfeeding?

Of course, the products are clinically tested and dermatologically approved, but we still recommend that if you apply any of them to the breast area, you wait until it is completely absorbed before breastfeeding your baby.

Are The Confidence Shop products tested on animals?

We love all animals and we are trying to provide a good environment for them to be happy, so we do not test our Confidence Boosters on them.

Can men use The Confidence Shop products too?

Men also need quality cosmetics, so our products are suitable for them too.

Is The Confidence Shop suitable for all skin types?

Every woman has the right to use quality cosmetics, so we have developed our products in such a way that they are suitable for all skin types.

I'm an influencer. How could I work together with The Confidence Shop?

We can't wait to work with you! You can contact us by email: czeciha@theconfidenceshop.eu

How do I subscribe to your emails?

We can't wait for you to be part of our community! At the bottom of our site there is a field where you can enter your email and subscribe. Hurry up so we can send you a special discount code!

How do I unsubscribe from newsletter updates?

There is an "unsubscribe" button at the bottom of the email, but why do you want to unsubscribe? Don't you love getting extra discounts…

Can I use multiple dicount codes at one time?

We know everyone loves extra discounts, so all promo codes can be combined with already discounted products. However, it is not possible to use two codes at the same time.

Didn't find the answer you were looking for?

You can contact us by email at czechia@theconfidenceshop.eu or on our social media. We can't wait to talk to you!

Do you ship internationally?

Currently, we would do our best to get your order to almost any country in Europe.

How do I know which product is best for me?

Each product has a detailed description and a separate page on our site, but if you still have questions - we are always available on our live chat, email and social media, we will be happy to answer your questions.

What does "clinically proven" mean?

A team of dermatologists and other specialists performed a number of tests on different skin types over 56 days. Thanks to feedback from hundreds of women who took part in the tests, we guarantee reliable results in less than a month.

How do you choose your ingredients?

We always choose the best oils for you! After testing different formulas, we selected the ones that give the fastest and most lasting results, and you can find a detailed description of them on the product page of each Confidence Booster.