The customer can request a replacement of the product if it is found to be in poor commercial condition. In this case, the return costs are covered by The Confidence Shop. If the customer finds that the product delivered by the courier is different from the one ordered, the delivery costs for the new one are also covered by The Confidence Shop.
For this purpose, the customer must send their name, phone number, and order number to the email: uk@theconfidenceshop.eu.